Returns & Exchanges

Our Returns and Exchanges Policy

At Chic Soleil, if something is not perfect we are not happy!

Read our simple Returns and Exchanges Policy below, follow the steps for the type of transaction you want to make, and remember, you can always contact us with any additional order or product-related questions or issues!

• All returns packages must be received within 30 days of the date your order shipped from us.
• Returns are processed within 5-7 business days of package receipt.
• Refunds can only be issued to your original payment method or in the form of store credit.
• Shipping is non-refundable, except in cases where we have made a shipping error.
• We only offer exchanges for the same item in a different size or color.
• The following items are non-refundable:
  • Returns received after 30 days of the original order shipment date
  • Returns received in damaged or worn condition
  • Intimates, tights, socks, bookstore, cosmetics, and final sale items
  • Shoes returned with postage stickers on the original shoebox - please place the shoebox inside a larger packing box
• The following items are returnable for store credit only:
  • Returns received more than 30 days after the original order shipment date (late returns may also be subject to a 50% restocking fee)
  • Swimwear returned without the hygienic liner
  • Vintage items

How to Make a Return or Exchange

Making returns and exchanges is a breeze! Have you read our Returns and Exchanges Policy above? Good! As long as your items are eligible for return or exchange, start off by following these easy steps:

• 1. Include your original invoice in your package. If you misplaced it, simply go to "My Account," click on your "Order History," select the right order number, and print.
• 2. On the front of your invoice, circle the names of the items you are returning or exchanging and fill out the Return or Exchange column:

• Specify if you are returning or exchanging under Return Type.
• Enter a 'Reason Code' using the options listed under Return Reason Codes.
• If you are exchanging, indicate the new size under Exchange Size.

• 3. Place your invoice, along with the item(s) in unworn condition and with tags attached, in a securely sealed shipping container.
• 4. From the options below, determine the type of transaction you are making, and follow the rest of the steps.

Free Domestic Returns

Follow the steps on "How to Make a Return or Exchange," then:

• 1. Please contact customer care at (770) 363-2989 for a free prepaid return label.
• 2. Affix the label to your package, and make sure there are no other shipping labels on it. Jot down the tracking number on the label so you can keep track of the delivery status.
• 3. Use the US Postal Service or FedEx to send it on its way. Please be aware that packages placed in FedEx drop boxes may require additional time to deliver and process, and only FedEx Ground drivers can accept returns. You can find USPS Locations here or FedEx locations here.

We'll email you when we process your return!

International Returns

Follow the steps on "How to Make a Return or Exchange," then ship your package to:

ChicSoleil

3432 Piedmont Road NE 

Bldg 4

Atlanta, GA 30305

We'll email you when we process your return!

Free Domestic Exchanges

If you need to exchange an item for a different size or color, we offer free 'quick' and ‘traditional’ methods of exchange. Here's the difference:

Quick Exchange

This is the best and fastest way to ensure you get the size or color you want before an item runs out of stock. To exchange as quickly as possible:

• First, call Customer Care at 770-363-2989. We’ll place a new order immediately, charge your card for your new item, and waive shipping charges.
• All that’s left to do is to return your original item for a full refund! Just follow the steps listed under "How to Make a Return or Exchange" and "Free Domestic Returns."

We’ll email you when we process your exchange!

Traditional Exchange

This takes a little longer, so our more limited items may be gone by the time we process your request. But, if you don’t want the temporary second charge that comes with a quick exchange, this is your best option. Just follow the steps listed under "How to Make a Return or Exchange" and "Free Domestic Returns" - be sure to indicate that you are exchanging, and the new size you want.

We’ll email you when we process your exchange!

International Exchanges

Unfortunately, due to the increased cost of international shipping, we do not offer international exchanges.